This category will reward a pub that clearly proves its excellence in Customer Service which is demonstrated through staff training and initiatives, customer loyalty schemes, media coverage/reviews and evidence of customer feedback.
Download the Word document below to your desktop, answer the two questions and then save the document before you proceed to Step 2.
IPA 2018 Entry Form – Outstanding Customer Service docx, 42.77 KB
Note: The application form in Step 2 allows you to attach up to 4 photos (max 10MB each) to support your application (optional). These can be images of the premises, outdoor area, menus or promotional flyers. You should have these files available before starting your application.