This category will reward a pub that clearly proves its excellence in Customer Service which is demonstrated through staff training and initiatives, customer loyalty schemes, media coverage/reviews and evidence of customer feedback.
All entries are submitted online. Please visit the Enter Online page to submit your entry to the.
Note: The application form allows you to attach up to 3 photos to support your application (optional). These can be images of the premises, outdoor area, menus or promotional flyers. You should have these files available before starting your application.